Terms & Conditions

Promotional Discount Codes

  • Promotion codes are only valid for orders placed online at www.gatsbylady.com
  • Codes cannot be transferred to any third-party market places i.e. Amazon, eBay and Etsy.
  • By not using the code correctly does not entitle you to a partial refund and/ or free accessory.
  • Promotional code automatically generated via registration and emailed over. Please ensure correct email address is being used and spam / junk folders are being checked for missing emails.
  • Entering promotion code to the site is solely the purchaser responsibility.
  • Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with Gatsbylady Wholesale.
  • Gatsbylady London reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.
  • Promotion codes are only valid on specific products while stocks last and may be withdrawn at any time.
  • Only one promotion code can be used per order.
  • Promotion codes are not valid in conjunction with any other promotion. Offer is not valid on sale items or other discounted items.
  • In the event of product returns, refunds will be given for amount used in the original purchase once the discount is applied, less any shipping, gift wrap or gift card costs charged on the original order.
  • In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. The sum in amount exceeding this value, less any shipping, gift wrap or gift card costs charged on the original order, will be returned to the customer. The promotional discount will not be applied to replacement items, if the offer is still valid at the time of making a return.
  • In the event of part of the order being returned, the value of the promotion code will be deemed to be spread between the goods proportionately. The sum in amount exceeding this value, less any delivery or gift box costs charged on the original order, will be returned to the customer.
  • In the event of any returns meaning that the order no longer qualifies for the promotion advertised, Gatsbylady London reserves the right to deduct the value of the offer from the refund.
  • In promotions where there is a free or half price item when purchasing multiple items, please note that the discount will be applied to the cheapest item.
  • Gatsbylady London reserves the right to change these Terms and Conditions at any time.
  • Promotion codes found in social media sites and online adverts / marketing channels only applies to www.gatsbylady.com

Your statutory customer rights are not affected

Access to and use of our Web Site ("the Site") and the sale and purchase of products from the Site are governed by the terms and conditions of use and the terms and conditions of business (together "terms and conditions") set out below.

By using the Site you agree to accept these terms and conditions. If you do not wish to accept these terms and conditions, please do not use this Site.

This Site is operated and owned by Hash London Ltd (t/a) Gatsbylady a company incorporated in England & Wales with company number 13969969. Gatsbylady's registered trading office is at Gatsbylady London, 196 Lonsdale Avenue, London, United Kingdom, E6 3PP.

 

 

 

 

 

 

 

 

Terms of Use

1: MATERIAL YOU PROVIDE TO US

If you send ideas, remarks, questions, data, graphics or the like ("the Submissions") to the Site, these will be deemed to be non-confidential and we will be entitled to use or disclose the Submissions in any manner whatsoever, without liability or notice to you. The Submissions or any other information you send to the Site should not be, or contain, material which is offensive, pornographic, defamatory, blasphemous, unlawful or likely to infringe any applicable law, whether civil, criminal or religious. You agree that all material submitted to us is original to you, and not copied in whole or part from any third party. Please do not send anything which is required to be kept confidential.

2: LINKED SITES

We are not responsible for the content of any off-site pages or any other sites linked to the Site nor have we reviewed any such site. If you link to any off-site pages or other sites without our prior written permission, such action will be at your own risk. We cannot be held responsible for the contents of any web site which is electronically linked to the Site and which is not maintained by us.

3: COPYRIGHT AND TRADEMARKS

3.1 All Site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Site are the copyright of Gatsbylady and its affiliates, or their content and technology providers. All rights reserved.

3.2 Permission is granted to electronically copy and to print in hard copy portions of the Site for the sole purpose of placing an order with us or using the Site as a shopping resource. Any other use of materials on this Site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without our prior written permission, is strictly prohibited.

3.3 All brand names, product names and titles used in the Site are trade marks or trade names of their respective holders. No permission is given in respect of the use of any of these names or titles and moreover any such use may constitute an infringement of the holders' rights.

4: PRIVACY POLICY

At Gatsbylady we are committed to protecting your privacy and we comply with the Data Protection Laws applicable to the UK. We use the information collected from you to process orders and to provide a more personalised shopping experience. Please see our privacy policy and cookies page for further details.

5: COMPETITION TERMS AND CONDITIONS

Entrants must be aged 18 years or over and resident in England, Scotland, Wales or Northern Ireland.

Employees of the Hash London group of companies, their agents and families are excluded from entering the draw.

Those professionally associated with the promotion and their families are excluded from entering the draw.

Entry into this competition confirms your acceptance of these Terms and Conditions and your agreement to be bound by the decisions of Gatsbylady.

Entry is strictly limited to one entry per person. Entries from agents or third parties are invalid. Proof of sending is not regarded as proof of receipt.

Gatsbylady cannot be held responsible for entries lost, delayed or unclear.

The winners will be selected at random from all the entries received before the closing date and time.

The winners may also be contacted by the promoters agents or third parties to arrange provision of the prize.

Winners will be notified by private message within 14 days of the closing date.

Should Gatsbylady be unable to contact the winners, or the winners fail to accept the prize by email, phone call or letter within 14 days, another winner will be selected at random.

The winners agree to the use of their name, photograph and disclosure of county of residence and will co-operate with any other reasonable requests relating to any post-winning publicity

There is no cash alternative to the stated prize.Gatsbylady reserves the right to offer a similar prize, or a prize of equal or greater value, if the stated prize is unavailable.

The judges' decision is final. No correspondence will be entered into.

The promoter of these competitions is Design Coture Ltd (t/a) Gatsbylady.

Terms & Conditions of Business

1: SALE AND PURCHASE

We will sell and you will purchase products subject to our terms and conditions of business set out below. The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our Site does not constitute acceptance of an order.

1.1 Gatsbylady is a retailer and we do not provide goods for resale. We reserve the right to investigate and cancel any orders that we believe are for this purpose.

We may restrict the maximum quantity of an item that can be ordered per customer. Any attempt to breach these restrictions may result in the suspension of your account.

2: PRICE

2.1 All prices are quoted in pounds Sterling and are inclusive of VAT unless otherwise specified.

2.2 Prices are subject to any changes to the rate or applicability of VAT

2.3 All item prices are exclusive of delivery and packaging, unless otherwise stated. Details of our delivery charges are found in our "Delivery" section.

2.4 Prices are correct at the time of order only and relate to internet purchases only. All orders for products are subject to availability and we reserve the right to refuse to supply any particular person.

2.5  Different currency options are to be used for guideline only. Upon checkout payment is charged as UK Pound Sterling only. Hash London Ltd trading as Gatsbylady London will not cover any additional charges made by your bank account or card issuer when selecting any currencies other then Pound Sterling.

 

3: PAYMENT

3.1 Gatsbylady only charge your payment card when we physically despatch your goods not when you place your order, unless you have paid by Paypal. To ensure there are sufficient funds to pay for your order your bank reserves the required amount in your account. This is common practice amongst mail order retailers.

The value of the reserved funds will not be available to spend on your card for the duration of the reservation and will therefore affect your available funds. In normal circumstances the reserved amount will be paid to us when your order is despatched.

If your order request is unsuccessful we advise your bank to release any reserved funds. Unfortunately not all banks currently have the ability to process this cancellation, so any reservations will naturally expire (usually within 4-5 days), and the funds will be made available for you to spend.

Your order will not fail if your reservation expires before despatch but it may mean that we have to contact you for an alternative form of payment.

3.2 Payment must be made in pounds Sterling only by major credit or debit cards as listed: Visa, Delta, Master Card, Switch and American Express.

4: PASSING OF PROPERTY

We will retain the property in the products until full payment has been made by you and has been received by us.

5: PASSING OF RISK

The risk in the products will pass to you on delivery, as set out in paragraph 6.3 below.

6: DELIVERY

6.1 Any date or period for delivery will be considered as indicative only, although it is our policy to try to fulfil standard delivery orders within 4 working days and named day deliveries on the specified day. Standard delivery orders containing items weighing more than 20 kilograms or to remote or rural addresses might take longer to deliver. We cannot be held responsible for delays in the delivery caused by our suppliers, or any other third party.

6.2 All products are sent by courier or Royal Mail.

6.3 You bear the risk once the products have been signed for/delivered.

7: ACCEPTANCE

You will inspect products within a reasonable time after their receipt and you will be deemed to have accepted the products unless you notify us in accordance with paragraph 8 below that you want to cancel your order or you notify us in accordance with paragraph 9 below that the products are faulty. If no such action is taken, we will consider the products being as described, of satisfactory quality and fit for their purpose, and may not accept any rejection or cancellation at a later date. Your statutory customer rights are not affected.

8: RIGHT TO CANCEL

8.1 You have the right to cancel your contract with us at any time before the expiry of 7 working days from the day after the date of delivery of the products. It is your responsibility to take reasonable care of the products until they are received by us. You will receive a full refund of the purchase price excluding the delivery charge.

8.2 Exceptions to the right to cancel:

Items which we have made, personalised or customised specifically for you.

Please refer to our Returns Procedure for details of how to return items purchased from this Site.

9: FAULTY ITEMS

9.1 Items faulty at the point of sale:

Whilst we do our utmost to ensure your goods arrive in perfect condition, if you should find any problem with your order or even have suspicion of damage, please sign for the goods as damaged. If the delivery note is not signed for as damaged we are unable to arrange replacements. Please contact our customer services team by email or phone within 24 hours of receiving your order to notify them of any problems. Subject to signing the delivery note as 'goods damaged', you have 14 working days from the date of delivery in which to report full details of any damaged items and we ask you to follow up your initial contact in writing with photos by way of an email to [email protected].

We endeavour to display as accurately as possible the colours and sizes of our products on our website, however, as our products are produced from wood, each batch is unique making it difficult to guarantee complete accuracy of the descriptions, sizes, images or photographs that are shown. If you are concerned about an item's colour, texture or finish please email us at [email protected]

9.2 Faults developed within the warranty period:

Please note all our product are hand embellished and so many hours have been put to complete each item. Due to nature of the hand embellished items some beads may come loose or may fall off. Therefore all hand embellished items come with spare beads attached. Loss of beads cannot be treated as faulty after wearing the dress and cannot be accepted for refund. We are happy to send you some more beads if you need. Please just message us for more beads required. Please do not break the seal and remove the tags if you are not sure. By removing all the tags and using the item, you are accepting Gatsbylady’s terms and conditions.

Most items sold by Gatsbylady come with a manufacturer’s warranty. If a product develops a fault within the warranty period assistance will be provided by way of spares or a repair depending on the type of product purchased. Wear and tear is not covered by the manufacturer’s warranty. 

10: GENERAL

10.1 Please note that our products and promotions are only available in mainland United Kingdom and, as such, may be unavailable in the region or country from which you are accessing the Site.

10.2 Most age recommendations and suitabilities on the site are a guide only.

10.3 If any part or parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being enforceable or effective.

10.4 These terms and conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you.

10.5 Nothing in these terms and conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizen's Advice Bureau.

11: GOVERNING LAW

Your use of this Site and any purchase by you on this Site of any products will be governed by English Law and will be deemed to have occurred in mainland United Kingdom.

These terms were last changed on 2nd February 2015.